User experience and service design guidelines will be produced resulting from the work realized within the project. The guidelines are derived from evaluations of the developers’ work implemented throughout the project and will be further refined through use in the case studies. The case studies are initially described through the combined use of scenarios, user stories, and narratives emerging from the implementation of the methodologies defined within the scope of the project, such as for example artefact analysis, autoethnography and duoethnography.